Dish TV stb common problems and solutions

Dishtv Self Help �  Go through this guide if you have any of dishtv error mentioned below.

GET DISH TV
Get Dishtv connection by going to order new connection page of dishtvchannel.com and fill in personal information & adress where you wish to install dishtv. we offer dishtv installation in some cities of Saudi Arabia , kuwait, Oman & united arab Emirates. We have special urgent service for dishtv installation in whole UAE, you can order dishtv new connection by yourself from Sharjah, Dubai Abu Dhabi, Ajman  ,Fujairah, Ras al-Khaimah ,Sharjah ,Umm al-Quwain

Unsubscribed Channel
Follow the instructions given on the TV screen If the channel is available in your base pack, but may not able to view it then  Email at : dishtvchannel@gmail.com  with the unsubscribed channel number and screen shoot.

Card Refresh Error
This problem occurs when the Viewing Card is not paired with the Set Top Box. Email your problem with Television or LCD screen shoot at : dishtvchannel@gmail.com Keep your STB on channel no 999 after  receiving instruction or response from us. make  sure you send us stb number and dishtv card no with email we can pair only if box was recharged from us

Signal Not Found
Ensure that the Set Top Box is connected properly to the dishtv Antenna In case of heavy rain, wait till rain stops to regain signal If problem persists to know signals are coming or not goto link and follow these steps    or chk  follow step

Check Dish Antenna Signals

Go to MENU > HELP > STB INFO > SETUP > HOME FREQUENCY > OK ......

Now use remote channel up down arrow keys for scroll up & down and volume side keys for satellite shift between NSS6 & ASIASAT

Then Down you will see 
Signal Strength:   70% 
Signal Quality:     78%

if these both are above 55% then signals are OK if down check your dishtv antenna signals fix it find local engineer and set this 
thanks

Signal Unavailable
This is a temporary problem POWER OFF POWER ON your Set Top Box from the main power switch If problem persists contact us at dishtvchannel@gmail.com

Check Dish Antenna Signals

Go to MENU > HELP > STB INFO > SETUP > HOME FREQUENCY > OK ......

Now use remote channel up down arrow keys for scroll up & down and volume side keys for satellite shift between NSS6 & ASIASAT

Then Down you will see 
Signal Strength:   70% 
Signal Quality:     78%

if these both are above 55% then signals are OK if down check your dishtv antenna signals fix it find local engineer and set this 
thanks

Re-install services
Please pull out and then reinsert the Viewing Card in your Set Top Box. Ensure that the Viewing Card is inserted correctly in the slot. sime side down and inside is correct or read guide come with dishtv box

 

Dish tv Self Help � Solve problems related to dish tv by yourself

Conditional Access
This message appears on the Movie On Demand Channel if the movie has not been ordered To activate the movie, follow the instructions on the TV screen If you do not get the movie within 10 minutes after sending your request to dishtvchannel@gmail.com

Viewing Card Deactivated
your dishtv recharge has expired if you see viewing card deactivated .  Please visit dishtv recharge website (dishtvchannel.com )  to recharge your dishtv package. for more information Email at :dishtvchannel@gmail.com

Disclaimers

www.dishtvchannel.com do not take any responsibility of Package change price raise and channel pick and drop All DTH company and Third party has all rights to do. We take all responsibility of Recharge and Next due recharge date to our customers .if any Customer do fraud-less activity We have all authorized to do blacklist in 48 hours. We are trade partner with dthworld.sg

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